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Irene Jacob
is a Full-Stack Product Designer, working across Enterprise SaaS, AI UX, Healthcare, and Service Design.
Currently at Universal Music Group’s Global Tech team, designs enterprise products and agentic AI experiences that turn complex workflows into clear, scalable systems.
I graduated this year with a Master’s degree from Georgia Tech. Most recently, I’ve also worked with PDI Technologies, Delta Airlines, Airbus & Kaiser Permanente.
Universal Music Group
Enterprise SaaS solutions
ENTERPRISE SaaS
AI & AGENTIC UX
PRODUCT DESIGN
Designed enterprise SaaS products, AI-powered experiences, & internal platforms for UMG’s global teams, simplifying complex workflows across AI, artist operations, creative tools, & engineering infrastructure.
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PDI Technologies - Enterprise SaaS Solutions for Fuel & Convenience Retail
ENTERPRISE DESIGN
KIOSK DESIGN
DESIGN SYSTEM
BrightPath-Empowering Foster Youth Digitally
PRODUCT DESIGN
UI/UX DESIGN
UX RESEARCH
Empowering foster youth through a digital service app offering personalized tools for mental health, education, and life skills, overall development.
Airbus × Delta Air Lines - Enterprise SaaS · Airline Catering Analytics Platform
UX/UI DESIGN
PRODUCT DESIGN
B2B
Partnered with Airbus & Delta Air Lines to design a closed-loop catering data platform that transforms passenger feedback & meal consumption data into actionable insights for reducing food waste across international flights.
Kaiser Permanente – Shop & Enroll Journey Redesign for Young Adults
SERVICE DESIGN
UI/UX DESIGN
SPONSORED PROJECT
Redesigned Kaiser Permanente’s NCAL enrollment experience, translating UX research and service design insights into a dashboard platform addressing workflow bottlenecks and plan cancellations
Bytes by Almabetter- Free Resource Curation tool to increase paid user signups
UX/UI DESIGN
PRODUCT DESIGN
Created Bytes, a free IT skill and interview prep resource library, and designed internal coach dashboards to streamline workflows with level-based achievement logic.
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Gomu App - Gamified Virtual shopping + IRL grocery delivery experience
SERVICE DESIGN
UI/UX DESIGN
UX RESEARCH
Gomu is an app that combines virtual farming/gardening, immersive shopping, and IRL grocery delivery for a unique user experience. Make mundane activity like online grocery shopping more fun
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SafeS: Standardized School Safety Service
SERVICE DESIGN
UI/UX DESIGN
UX RESEARCH
SafeS is a standardized disaster-preparedness service for schools, offering training, accreditation, and resources to improve safety for students, teachers, and staff.
Nebi - Health monitoring + treatment for kids
THESIS CASE STUDY
PRODUCT DESIGN
"Nebi" is a collaborative thesis project with Havells India. It is a smart healthcare monitoring and treatment device designed for young children suffering from respiratory illnesses
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Commissioned artwork for Abinbev + +
DIGITAL ILLUSTRATION
CLIENT
Artwork for clients : AbinBev, Budweiser, Budweiser beats, and Hoegarden etc.
Industrial design Explorations
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My artsy side of things
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My artsy side of things
@bubbleshio
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