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Universal Music Group
Enterprise SaaS solutions, Internal facing

ENTERPRISE SaaS

AI & AGENTIC UX

INTERN CONTRACT

July 2026 - Present  I   Santa Monica, California

PROJECT OVERVIEW

During my time at UMG's Global Technology organization, I designed and researched a range of enterprise products, AI-powered experiences, and internal platforms supporting teams across labels and business functions globally.

My work spanned complex workflows across technology management, artist operations, creative tools, AI, and engineering infrastructure, Including a role-based intelligence dashboard, AI agent design and development, comparative AI research, content and workflow redesigns for label-facing platforms, and a large-scale governance system supporting tens of thousands of users.

PROJECT ROLE

Product Designer & Research intern to  contractor - Global Tech Team, owned end-to-end design across discovery, research synthesis, prototyping, and delivery.

Collaborated closely with engineers, PMs, and cross-functional stakeholders across the U.S. and Europe to translate ambiguous, evolving problems into scalable design systems and AI-native workflows.

PROJECT TOOLS

Figma
PostHog
Glean
Gemini Agent Builder
Claude
Codex

PROJECT SUMMARY

Due to NDA restrictions, detailed case studies for UMG projects are not available to view publicly. If you'd like to learn more about this work, feel free to reach out to me directly at irenejacobwork@gmail.com

Designed Label Toolkit, a tech tool intelligence platform integrated with Glean sub agents to manage 2,000+ enterprise tools, uncovering redundant software usage that led to the cancellation of 3 licensing renewals and $200K+ in costs starting the following quarter

Conceptualized and designed a 0→1 enterprise AI Command Centre, centralizing discovery, access, ownership, and governance of AI agents across UMG’s growing internal AI ecosystem.

Evaluated and redesigned internal products (artist campaign and studio specific) used by 28,000+ internal label facing users across the U.S. and Europe, translating usability findings into future-state workflows and a new mobile experience to support broader U.S. label adoption.

Led the design and build of 4 AI agents using Glean, Gemini, Claude and Codex, defining use cases, testing contextual data connections, and translating employee workflow challenges into functional AI experiences in the space of design and dev operations.

Redesigned an Artist management platform serving 30,000+ internal labels facing users, transforming research insights into streamlined workflows, interactive prototypes, AI-assisted experiences, and a modernized design system.

Designed a repository governance platform supporting 80,000+ GitHub repositories, streamlining ownership, vulnerability alerts, organizational filtering, and remediation workflows through a scalable design system, reducing repository-management time by ~35%.

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