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Universal Music Group
Enterprise SaaS solutions, Internal facing
ENTERPRISE SaaS
AI & AGENTIC UX
INTERN CONTRACT
July 2026 - Present I Santa Monica, California
PROJECT OVERVIEW
During my time at UMG's Global Technology organization, I designed and researched a range of enterprise products, AI-powered experiences, and internal platforms supporting teams across labels and business functions globally.
My work spanned complex workflows across technology management, artist operations, creative tools, AI, and engineering infrastructure, Including a role-based intelligence dashboard, AI agent design and development, comparative AI research, content and workflow redesigns for label-facing platforms, and a large-scale governance system supporting tens of thousands of users.
PROJECT ROLE
Product Designer & Research intern to contractor - Global Tech Team, owned end-to-end design across discovery, research synthesis, prototyping, and delivery.
Collaborated closely with engineers, PMs, and cross-functional stakeholders across the U.S. and Europe to translate ambiguous, evolving problems into scalable design systems and AI-native workflows.
PROJECT TOOLS
Figma
PostHog
Glean
Gemini Agent Builder
Claude
Codex
PROJECT SUMMARY
Selected projects below include password-protected case studies with additional detail. More projects will be added over time.
P1: Label Toolkit — Enterprise Technology Portfolio Platform
Designed Label Toolkit, a tech tool intelligence platform integrated with Glean sub agents to manage 2,000+ enterprise tools, uncovering redundant software usage that led to the cancellation of 3 licensing renewals and $200K+ in costs starting the following quarter
Redesigned an Artist management platform serving 30,000+ internal labels facing users, transforming research insights into streamlined workflows, interactive prototypes, AI-assisted experiences, and a modernized design system.
Led the design and build of 4 AI agents using Glean, Gemini, Claude and Codex, defining use cases, testing contextual data connections, and translating employee workflow challenges into functional AI experiences in the space of design and dev operations.
Conceptualized and designed a 0→1 enterprise AI Command Centre, centralizing discovery, access, ownership, and governance of AI agents across UMG’s growing internal AI ecosystem.
Evaluated and redesigned internal products (artist campaign and studio specific) used by 28,000+ internal label facing users across the U.S. and Europe, translating usability findings into future-state workflows and a new mobile experience to support broader U.S. label adoption.
Designed a repository governance platform supporting 80,000+ GitHub repositories, streamlining ownership, vulnerability alerts, organizational filtering, and remediation workflows through a scalable design system, reducing repository-management time by ~35%.
Airbus × Delta Airlines – Circular Catering Systems Redesign
UX/UI DESIGN
SPONSORED PROJECT
KIOSK DESIGN
Partnered with Airbus-led SESAME & Delta Airlines to explore sustainable solutions in international catering operations. Researched opportunities for digital, data-driven, & passenger-centered innovation
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